Refund policy
Returns & Refund Policy
Last updated: 16 August 2026
At RYBRIX, we want you to be happy with your purchase. If you change your mind about your order, or there is a problem with your product, please contact us and we will be happy to help.
1. Returns if you change your mind
If you purchase a RYBRIX product online, you have the right to cancel your order within 14 days of receiving your product, without having to provide a reason.
If you wish to cancel your purchase, please contact us within 14 days of receiving your order.
Once you have told us that you wish to cancel, you must return the product to us within a further 14 days.
The product should be returned in its original condition and, where reasonably possible, with its original packaging, instructions and components.
You may inspect the product in the same way you would be able to in a shop. However, we may make a deduction from your refund if the product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, resulting in a reduction in its value.
2. Return postage
If you are returning an item because you have changed your mind, you are responsible for the cost of returning the product to us, unless the item is faulty or was supplied incorrectly.
We recommend using a tracked delivery service and keeping proof of postage, as RYBRIX cannot be responsible for products that are lost or damaged while being returned.
3. Faulty, damaged or incorrect products
If your RYBRIX product arrives damaged, faulty, incomplete, or is not the product you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or other information showing the issue. This helps us resolve the problem as quickly as possible.
Where a product is faulty or does not meet your legal rights, we will provide an appropriate remedy in accordance with applicable UK consumer law. This may include a repair, replacement or refund.
Your statutory rights are not affected by this policy.
4. Refunds
Once we have received and inspected a returned product, we will process any refund due.
Where you cancel an online purchase within the applicable cancellation period, we will refund the payments we received from you, including the cost of our standard delivery service.
If you selected a more expensive delivery option, we are only required to refund the equivalent cost of the least expensive standard delivery option we offered.
Refunds will normally be made using the original payment method.
Where a return is being made because you have changed your mind, we may wait until we have received the product back, or until you provide evidence that you have returned it, before issuing the refund.
We aim to process refunds promptly and in accordance with applicable UK consumer law.
5. Products that cannot be returned
Certain products may be excluded from cancellation rights where permitted by law.
If an exclusion applies to a particular product, this will be clearly stated before purchase.
Nothing in this policy affects your statutory rights in relation to faulty, unsafe or incorrectly described products.
6. Exchanges
We do not currently offer direct exchanges.
If you would like a different RYBRIX product, please return the original product in accordance with this policy and place a new order.
7. How to request a return
To request a return or report a problem with your order, please contact us at:
Email: support@rybrix.co.uk
Please include:
- Your name
- Order number
- The product you purchased
- The reason for your return, where applicable
- Photographs of any damage or fault, where applicable
We will then provide you with the relevant return instructions.
8. Statutory rights
Nothing in this Returns & Refund Policy limits or excludes any rights you have under applicable UK consumer law.
Products supplied by RYBRIX must be as described, of satisfactory quality and fit for purpose.
For online purchases, customers generally have a 14-day right to cancel after receiving their goods, followed by a further 14 days to return them.
9. Contact us
If you have any questions about returns or refunds, please contact us:
RYBRIX
Email: support@rybrix.co.uk
Website: rybrix.co.uk
Belfast, Northern Ireland